Privacy Policy

Introduction

Purpose

Company Name: Coastal Legacy Insurance Group LLC ("Company," "we," "us," or "our")
Website: coastallegacyinsurance.com

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website and services (collectively, the "Services").

Scope

This Policy applies to all users ("Users") of the Services and governs the handling of Personal Information collected thereby.

Commitment to privacy

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws. We do not share or sell user information except as described in this Policy. By using the Services, you consent to the collection and use of your information as described herein. Unless otherwise defined in this Policy, terms used have the same meanings as in our Terms & Conditions.

Information collection and use

Personal Information

We may collect personally identifiable information ("Personal Information") that can be used to contact or identify you, including but not limited to:

• Full name
• Telephone number
• Email address
• Age and state of residence, where you provide them on a quote request
• SMS information — including any content or details you provide when opting in to our SMS service, and a record of that consent
• The content of any question or message you send us
• Other information you choose to provide

We collect this information to respond to your inquiry, prepare and discuss coverage options, communicate with you, and improve the Services.

We do not ask for and do not want Social Security numbers, financial account numbers, or medical records through this website. Please do not submit them through the question widget or the quote form. Where an insurance application requires that information, a licensed agent will collect it through the carrier's own secure process.

Log Data

Our hosting provider records information that your browser sends when you visit the Services ("Log Data"), including:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited, and the date and time of the visit
• Diagnostic data

When you submit a question or quote request, we additionally record the date and time of your submission, your IP address, your browser's user agent string, and the exact consent language displayed to you at the time. We keep that record to demonstrate that consent to contact you was properly obtained, as telephone and text messaging regulations require.

Cookies

This website does not set cookies and does not use browser storage to track you. You can manage cookie preferences through your browser settings; doing so will not affect how this website functions.

Behavioral remarketing

We do not use behavioral remarketing. This website contains no advertising pixels, no analytics trackers, and no Google Ads, Meta/Facebook, or other advertising-network tags. We do not build advertising profiles about you and we do not retarget you with ads based on your visit.

Web fonts

The Services load typefaces from Google Fonts. When your browser requests those files, Google receives your IP address. The pages are built so they still display correctly if that request is blocked. Google's handling of that request is governed by its own privacy policy.

Do Not Track (DNT)

We do not track you across websites, so there is nothing for a Do Not Track signal to disable.

Service providers

We may use third-party providers to host the Services, deliver your inquiry to us, and send messages you have asked to receive. They have access to Personal Information only to perform those tasks on our behalf, are obligated to keep it confidential, and may not share or sell your data. This includes our website host, the service that routes question and quote submissions to our team, and our telephone and text messaging provider.

SMS / text message information

Non-disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the messaging provider that delivers the message on our behalf, or where legally required.

Limited use

SMS and text message information is used solely for the purposes described under "Use of Personal Information" below and for legal compliance.

Consent and opt-out

Consent to receive text messages is not a condition of purchase. You may opt out at any time by replying STOP; reply HELP for assistance. Message and data rates may apply, and message frequency varies.

Use of Personal Information

We use Personal Information to:

• Respond to your question or quote request.
• Prepare and discuss coverage options with you.
• Obtain quotes from insurance carriers and process an application you have authorized.
• Provide customer support and ongoing service for a policy you hold.
• Communicate with you by phone, email, or SMS/text message where you have consented.
• Maintain records of consent as telephone and text messaging regulations require.
• Maintain, analyze, and improve the Services, and detect and resolve technical issues.

Disclosure of Personal Information

We share Personal Information with insurance carriers only as necessary to obtain quotes or process an application you have authorized, and with the service providers described above who act on our behalf.

Beyond that, we disclose Personal Information — including SMS and text message information — only when legally required, such as to comply with a court order, subpoena, or a request from an insurance regulator.

We do not sell your Personal Information.

User rights

Access

You have the right to access the Personal Information we hold about you.

Rectification

You have the right to have inaccuracies in your data corrected.

Erasure

You have the right to request erasure of your data. Note that records related to an insurance application or an in-force policy may be subject to retention requirements under state insurance law, and records of messaging consent are retained as long as required to demonstrate compliance.

Preferences

You have the right to manage your communication preferences, including which channels we use to reach you.

Opt-out

You have the right to opt out of SMS messages by replying "STOP" or contacting us. You may ask us to stop contacting you entirely at any time.

Exercising your rights

To exercise these rights, contact us using the information at the end of this Policy. We may need to verify your identity before acting on a request.

Data security

We implement reasonable security measures to protect Personal Information, and the Services are served over an encrypted connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfer

Your information is processed in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in a country where data protection laws may differ from those in your jurisdiction. By providing information, you consent to that transfer.

Third-party links

The Services may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read the privacy policy of any site you visit.

Children's privacy

The Services are intended for users age 18 or older. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.

Amendments to this Policy

We may update this Policy. Changes will be posted on this page with a revised effective date and are effective immediately upon posting. Your continued use of the Services constitutes acceptance of the changes. We will notify you of material changes by email or a notice on the website.

Contact information

For questions about this Policy, or to exercise any of the rights described above, contact us at: